Orders typically arrive in 3–6 business days (US & Canada) or 4–7 business days (EU & UK).

Shipping is free on all items, and you can upgrade to Expedited Shipping at checkout for even faster delivery.

TRACKING EMAIL WILL BE PROVIDED FOR ALL ORDERS AFTER CHECKOUT

You won’t be charged any extra fees or tariffs upon delivery—we’ve got the shipping logistics fully covered.

Your watch is guaranteed under normal usage against defects in materials and workmanship for 12-months from the date of purchase.

The warranty does not cover:

- Wear, tear, and aging (e.g., scratches, changes of color of materials, leather, nylon, and rubber).
- Batteries, straps, and sapphire crystals.
- Damages caused by accidents, improper handling, such as exposure to excessive vibrations or force, and disregard for the provided instructions.
- Damages resulting from repair, service, and alterations.
- Water penetration caused by improper use.

In case you need to access your warranty, please contact us!

Any new and unused watch can be returned for a full refund or store credit within 30 days of delivery.

We offer free returns for all north american (US & CANADA) orders. For international returns, the customer is responsible for return shipping costs. 

For returned orders where we have covered the shipping, duty, and customs fees, these costs will be borne by the customer and deducted from the refund amount.

The watch must be returned in its original packaging with all labels and protective stickers intact, just as it was received: undamaged, unworn, and complete with any related accessories or instruction booklets. We reserve the right to reject your return and withhold reimbursement if any condition of our return policy is not met.

For pre-orders, due to manufacturing in limited numbers, we cannot accept order cancellations before the item has shipped. Please note that all shipping dates for pre-orders are estimates. Due to our manufacturing model, we cannot allow order cancellations due to modest delays.

If an order is returned due to the customer not accepting it or failing to take action to ensure its delivery, all applicable costs associated with the return will be borne by the customer.

Please contact us if you have any other questions.

If you need help with placing an order, tracking your order, or request an exchange or return, we are here to help.

You can either visit CONTACT US link or email us directly at service@minmlwatch.com

Thank you!